[Fedz]

NTLs attitude towards customers is the worst I have ever experienced in my life.

This ranges from deliberate total lack of understanding of the customers query to simply just either moving you from one department to another or simply hanging up because they can't be bothered to help.
You have to make several calls to find someone with some form of knowledge of ntl services and competence.

They appear to be under the mis-conception that we are a captive audience and as such treat too many customers like the above.

A popular 'fob-off' by ntl customer services is "I'll get someone to call you back ..."
This has happened to me several times and in all honesty not once have they called back.

The most offensive I find is the sheer times they have this cavalier rudeness when you call them regarding a query to be passed here, their and everywhere and then they have the gore to sound astounded that you're irate - amazing!