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Originally Posted by Mark B
I agree with your points regarding opening times, wrong letter, etc, this should absolutely not happen. These matters are not ***'s fault though, and to insult her personally I felt was rather unfair. Most of these sort of letters, as is common in firms nowadays, are standard, automatically generated .
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That is very true, but at some level she must have sanctioned the letter, either when it was signed before posting, or at the time it was put onto the system as a form letter. Therefore it is her responsibility to ensure that the details in the letter are correct.
Now to play devil's advocate, the details could have changed after the form letter was initially approved. However, as a manger it must surely be her responsibility to ensure that there is oversight on these issues to make sure that any letters in her name are correct and current. If I were in a situation where comments were being attributed to me then I would damn well ensure that those comments are correct.