Originally Posted by Andy grif

Sorry to hear of your woes Bill - it seems that Sky are not much better (if at all) than ntl when it comes to fixing problems.

I've had my Sky+ for a few months now and I'm over the moon with it. One failed recording (my own fault, as I had three things on series link and one got moved, so it couldn't record all three) and only a couple of 'issues' with lack of pausing live TV - cured by the reboot...and touch wood not happened since the new software update.

I did have a little run-in with some mad woman in the Sky call centre before moving house as they screwed up the address to send the viewing card to. It was cured by a tersely worded email to an address for customer service escalations and a certain firstname.lastname@sky dot com. Problem sorted in one hour flat! When was the last time ntl replied to an email??!?!?!?

Hope you get it sorted mate. Once you're enjoying it to its full potential you will love it!