Quote:
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Originally Posted by Web-Junkie
Just happened again viewing this forum?
Here's the Log from the modem:
Code:
060208175701 8-Debug M571.6 CM Cert Upgrade Enabled. Initiate via SNMP
060208175701 8-Debug M571.9 Missing CM Cert Upgrade TLVs.
060208175701 8-Debug M570.1 Motorola CM certificate required
060208175701 8-Debug X501.4 Provisioned Unit Update skipped. Image is current.
060208175701 8-Debug I503.0 Cable Modem is OPERATIONAL
060208175700 8-Debug F502.1 Bridge Forwarding Enabled.
060208175700 8-Debug F502.3 Bridge Learning Enabled.
060208175700 8-Debug B918.0 Baseline Privacy is skipped
060208175658 7-Information X519.8 Unit Update - GGFGGD - SCD flags
060208175658 8-Debug I500.1 DOCSIS 1.0 Registration Completed
060208175658 7-Information I500.4 Attempting DOCSIS 1.0 Registration
060208175658 7-Information D509.0 Retrieved TFTP Config File SUCCESS
060208175658 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 36, tempSid 2384
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (402750000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 402750000, US Id 1
************ 7-Information I510.0 *** BOOTING *** SB4100-0.4.9.4-SCM02-NOSH
060208175627 7-Information H501.2 HFC: Shutting Downstream Down
060208175627 2-Alert T507.0 Received Async Error Range Failed
060208175627 3-Critical R4.0 Received Response to Broadcast Maintenance Request, but no Unicast Maint
060208175627 3-Critical H501.8 HFC: T4 Timer Expired
Anything amiss in there? |
Your diagnostics logs above are only proving what I mentioned earlier.
Recommended limits are exactly what they say on the tin recommended as Chrysalis said above his limits are bordering but he gets no disconnections.
The logs above are time stamped i.e. 060208175627 3-Critical H501.8 HFC: T4 Timer Expired
This tells us at 17.56pm and 27 sec on the 08.02.06 your modem experienced a serious power level problem and dropped the connection.
Then similarly - 060208175627 7-Information H501.2 HFC: Shutting Downstream Down.
Again this tells you that at 17.56 and 27 secs on the 08.02.06 your modem could not recover from the errors before that and gave up and restarted the reboot process.
Go up to the top and some 1 minute or so later it established the boot sequence locked onto to the upstream/donwstream etc and regained the connection.
If your power levels are fluctuating then this will be a normal sequence of events.
Out of interest do you have TV from NTL as well with a splitter feeding both, if so take the TV off the splitter and does this improve and stabilise the connection or is your TV faltering at the same time the cable modem connection drops.
Either way I will stick by my original diagnosis and say it is time for you to ring CS or Tech Support and get an Engineer out to test the levels.
