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Originally Posted by etccarmageddon
I disagree. I stand by everything I said - this is incompetence in the extreme to write to me with so many errors and a phone number which isnt manned. Pathetic would be another word. And I'm puzzled how this can be the wrong letter - surely no-one should be sent a letter with a number which isnt manned when the letter says it is?
I'm genuinely greatful for your pms and offer to help sort this.
I'm not out to hurt anyone or cause undue stress but at the end of the day, this isnt the first time NTL have done this and on previous occasions I was brushed off both by people I spoke to at NTL and I think a posting on .com about a year ago.
Thanks for putting in your own personal time - which at the end of the day your bosses should be patting you on the back for.
It's time to pull some socks up.
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I agree with your points regarding opening times, wrong letter, etc, this should absolutely not happen. These matters are not ***'s fault though, and to insult her personally I felt was rather unfair. Most of these sort of letters, as is common in firms nowadays, are standard, automatically generated ones.
Nonetheless, if the information is wrong, then that's poor, and we want to get it put right ASAP.
If you contact me with your details, I can first of all get the matter looked into and make sure the letters are correct in the future, and also attempt to resolve the issues you have had which led up to this situation in the first place.