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Originally Posted by Mark B
My comments related more to my being referred to as a 'grunt', however, I do feel the comments in the original post were rather personal and more than a little uncalled for.
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I disagree. I stand by everything I said - this is incompetence in the extreme to write to me with so many errors and a phone number which isnt manned. Pathetic would be another word. And I'm puzzled how this can be the wrong letter - surely no-one should be sent a letter with a number which isnt manned when the letter says it is?
I'm genuinely greatful for your pms and offer to help sort this.
I'm not out to hurt anyone or cause undue stress but at the end of the day, this isnt the first time NTL have done this and on previous occasions I was brushed off both by people I spoke to at NTL and I think a posting on .com about a year ago.
As this has happened to me more than once, I dont believe it's issolated - I suspect people think they can get away with inaccuracies like this cos most customers will just ignore it.
that's why it's called "*** ******** Unbelievable Incompetence" - it's the only way I can be sure this wont happen again.
Thanks for putting in your own personal time - which at the end of the day your bosses should be patting you on the back for.
It's time to pull some socks up.