Cable Forum - View Single Post - NTL Customer Services: Your personal experience

White · 08-02-2006, 20:50

Customer support,dont realy know what there doing, but some do
tech Support,a big joke havent no idea what they are doing.
Tryed to get my modem upgraded 7/2/2006 took a hour and i spoke to 5 people here goes my little story.
1.Phoned customer support asked for a new modem as mine is old and can not take the full speed i am paying for, wrong department you need tech support heres the number.
2.phoned tech support, i think they are in india put me right if im wrong,talked to her about the new modem said we will send you one out ill put you back to customer support.
3.put back to customer support told here what tech support said she said hang on and could you hold the line which i did
4.put bck to tech support she said whats the problem told her the problem and i said that iv just spoken to one of your tech support which she said let me take a look in to your account.The tech said i was to be disconected and you want to come back i said no i wanted a new modem she said hold on put back to customer support.
4.hi can i have a modem upgrade, customer support can i have your post code,sorry wrong area ill tranfer you
5.the first thing i said can i have your name which he gave, i told him iv been messed around for 50 mins he said sorry i said dont transfer me he said i wouldnt do that so i told hm i need a new modem ungrade he said hang on a sec which i did he came back and said can i phone you back in 5 mins which i thought pass the buck never here from him again, ill cut it short he did ring back and sorted it all out.Well done BEN which was his name,some people at ntl are great at there job.Tech support is one big joke they cant understand me and i have trouble understanding them plus they are ..... had the same problem with bulldog customer support and they are in india and they ... and .... to me.has ntl tech moved to india it sounds like

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08-02-2006, 20:50	#678
White Inactive Join Date: May 2005 Posts: 19	Re: NTL Customer Services: Your personal experience Customer support,dont realy know what there doing, but some do tech Support,a big joke havent no idea what they are doing. Tryed to get my modem upgraded 7/2/2006 took a hour and i spoke to 5 people here goes my little story. 1.Phoned customer support asked for a new modem as mine is old and can not take the full speed i am paying for, wrong department you need tech support heres the number. 2.phoned tech support, i think they are in india put me right if im wrong,talked to her about the new modem said we will send you one out ill put you back to customer support. 3.put back to customer support told here what tech support said she said hang on and could you hold the line which i did 4.put bck to tech support she said whats the problem told her the problem and i said that iv just spoken to one of your tech support which she said let me take a look in to your account.The tech said i was to be disconected and you want to come back i said no i wanted a new modem she said hold on put back to customer support. 4.hi can i have a modem upgrade, customer support can i have your post code,sorry wrong area ill tranfer you 5.the first thing i said can i have your name which he gave, i told him iv been messed around for 50 mins he said sorry i said dont transfer me he said i wouldnt do that so i told hm i need a new modem ungrade he said hang on a sec which i did he came back and said can i phone you back in 5 mins which i thought pass the buck never here from him again, ill cut it short he did ring back and sorted it all out.Well done BEN which was his name,some people at ntl are great at there job.Tech support is one big joke they cant understand me and i have trouble understanding them plus they are ..... had the same problem with bulldog customer support and they are in india and they ... and .... to me.has ntl tech moved to india it sounds like?