This pathetic style of customer support must be cost ntl dear.
It would be a whole lot cheaper and customer friendly so we all win if ntl re-structured and simplified customer support.
The worset they can do (if it is possible to be any worse) is move it to India.
Ntl have a serious lack of training on front line. It seriously requires addressing.
The whole structure from top to bottom needs looking at by an independant reviewer and they should act upon these results from them to make the customer experience a happy one.
It would be alot cheaper for ntl and alot less hassle for the customer.
I remember the bygone days of yester-year when ntl actually appreciated customers but, over time they've taken a serious nose-dive and customers, the ones that make them their money and for shareholders are all too often treated like second-class, unwanted customers - under-valued.
I really can not understand the logic of them acting like this towards customers.
I should become a shareholder and attended the meetings to voice my opinion - that one has crossed my mind many times, seriously.
One day I'll carry it out
