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Originally Posted by Mark B
I work under ***, and I most certainly am not a 'grunt', and neither are any of my colleagues.
This type of attitude is precisely the reason that ntl people won't come here and try to assist customers....if we are going to have abuse hurled at us, when we are trying to help *IN OUR OWN TIME* then why on EARTH would we bother?
I am fairly thick skinned...not everyone is.
As I said in an earlier post, by all means complain about the company if you feel you have received bad service...but don't insult individuals. There's a real person at the keyboard.
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Indeed, I also think that I speak for all of us when I say I'm grateful for any help that NTL associates give us.