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Originally Posted by dr wadd
NTL can complain to the site hosting company until they are blue in the face, it is after all their time to waste. As far as I can see there is nothing actionable in the original post, merely pointed out how a single letter can contain so many mistakes, which in my opinion doesn`t exactly illustrate a high level of competency on at least the part of one person.
Assuming that this person signed the letter personally, then it highlights the fact that she doesn`t bother to check facts before signing off on things. Conversely, if this is a standard form letter signed by one of the grunts in place of the manager, then she should have take the initial responsibility to ensure that the facts in the letter were correct if it is going to have her name on it.
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I work under ***, and I most certainly am not a 'grunt', and neither are any of my colleagues.
This type of attitude is precisely the reason that ntl people won't come here and try to assist customers....if we are going to have abuse hurled at us, when we are trying to help *IN OUR OWN TIME* then why on EARTH would we bother?
I am fairly thick skinned...not everyone is.
As I said in an earlier post, by all means complain about the company if you feel you have received bad service...but don't insult individuals. There's a real person at the keyboard.