FWIW He moved you 'up' in the street cabinet before coming to see you - note the almost 13dB increase in your downstream receive power level, he popped you up to a 12dB higher tap
Please see my earlier post:
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This can be resolved by a service tech in about 5 minutes by switching you to a higher power tap in your street cabinet.
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This isn't related to your upstream ID.
As far as your slow speeds go, if they were better than this before the new modem usual stuff, connect via ethernet not USB, make sure that your modem is connected to your network card at 100Mbit full or half duplex (can find this info in same places as you found the signal info).