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Fedz · 08-02-2006, 03:06

What Theodoric says in the above post is so very true!
I carried out the threat and disconnected. Now wishing to return after 2 months.
I now learn ntl have done an hard disconnected on my line at the green box on the street. Someone else now has my original point in the green box so a totally new account requires to be set-up.
OK. Appointment set for Tuesday 07/Feb/06 (yesterday). I take the day off work (using one of my annual leave days) and wait ready. At 1.30 I get a call saying that my appointment has been re-scheduled for a visit in 2 days 09/Feb/06 (tomorrow) as it now requires a 2 man team! Lord knows why, my line that was working 2 months ago with Phone/TV/Internet is still their after 7 years of working perfectly.
I now have to use another of my annual leave days!
Given my previous 7 years with ntl the past 12 months has been horrendous at customers services, serious lack of appreciation, manners and competence - I really am appalled.
I could stay away with 2meg adsl but, that isn't as reliable as ntl broadband (for me) and ntl 10meg is noticeably faster than my 2meg adsl.
When things are working, it's great but, have a problem no matter how small and ntl will honestly snowball it to amazingly new heights and make the mistakes and rudeness from ntl is really one to be experienced to understand how bad it is.
God help anyone who requires customer services because you'll certainly need it in abundance.
Hope they show as planned tomorrow as I will be spending my next annual leave days on the 0800 customer services number arguing for days at their expense.

08-02-2006, 03:06	#4
Fedz Inactive Join Date: Feb 2006 Location: Huddersfield, UK Age: 57 Services: NTL Phone inc. Talk Unlimited local, 10mb broadband & TV inc. Family pack, sports, movies and prem+ Posts: 61	Re: Customer support What Theodoric says in the above post is so very true! I carried out the threat and disconnected. Now wishing to return after 2 months. I now learn ntl have done an hard disconnected on my line at the green box on the street. Someone else now has my original point in the green box so a totally new account requires to be set-up. OK. Appointment set for Tuesday 07/Feb/06 (yesterday). I take the day off work (using one of my annual leave days) and wait ready. At 1.30 I get a call saying that my appointment has been re-scheduled for a visit in 2 days 09/Feb/06 (tomorrow) as it now requires a 2 man team! Lord knows why, my line that was working 2 months ago with Phone/TV/Internet is still their after 7 years of working perfectly. I now have to use another of my annual leave days! Given my previous 7 years with ntl the past 12 months has been horrendous at customers services, serious lack of appreciation, manners and competence - I really am appalled. I could stay away with 2meg adsl but, that isn't as reliable as ntl broadband (for me) and ntl 10meg is noticeably faster than my 2meg adsl. When things are working, it's great but, have a problem no matter how small and ntl will honestly snowball it to amazingly new heights and make the mistakes and rudeness from ntl is really one to be experienced to understand how bad it is. God help anyone who requires customer services because you'll certainly need it in abundance. Hope they show as planned tomorrow as I will be spending my next annual leave days on the 0800 customer services number arguing for days at their expense.