Cable Forum - View Single Post - Constantly getting disconnected and fobbed off by CS

Volvic · 07-02-2006, 22:16

Hi again.

I phoned up ntl about my mums phone and took the opportunity to tell them about this problem. I explained I came on these forums and was told I had power level fluctuations and today was the day the engineer came out.

I wasn't in at the time but all he did was change the modem to the new ntl:250 model. Before I was on the 10mbit service but once I installed the new modem I was put on the 1mbit teir. I upgraded via the ntl website, then my modem rebooted and for some strange reason I am now only able to download at around half the speed?. I appear to the be on the same upstream channel ID aswell. I was under the impression that was what was wrong in the first place and not my cable modem.

Tue, 7 Feb 2006 23:14:38 UTC

1st 512K took 1101 ms = 465 KB/sec, approx 3832 Kbps, 3.74 Mbps
2nd 512K took 942 ms = 543.5 KB/sec, approx 4478 Kbps, 4.37 Mbps
3rd 512K took 861 ms = 594.7 KB/sec, approx 4900 Kbps, 4.79 Mbps
4th 512K took 2824 ms = 181.3 KB/sec, approx 1494 Kbps, 1.46 Mbps

Overall Average Speed = approx 3676 Kbps, 3.59 Mbps

The constant disconnections have been fine thus far but now it seems I have another problem.

Upstream Lock :Locked
Upstream Channel ID : 5
Upstream Frequency : 18384000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 48.0 dBmV
Upstream Mini-Slot Size : 2

Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 0.8 dBmV
Downstream SNR : 35.9 dB

As always, any help would be appreciated.

07-02-2006, 22:16	#6
Volvic Inactive Join Date: Feb 2006 Posts: 3	Re: Constantly getting disconnected and fobbed off by CS Hi again. I phoned up ntl about my mums phone and took the opportunity to tell them about this problem. I explained I came on these forums and was told I had power level fluctuations and today was the day the engineer came out. I wasn't in at the time but all he did was change the modem to the new ntl:250 model. Before I was on the 10mbit service but once I installed the new modem I was put on the 1mbit teir. I upgraded via the ntl website, then my modem rebooted and for some strange reason I am now only able to download at around half the speed?. I appear to the be on the same upstream channel ID aswell. I was under the impression that was what was wrong in the first place and not my cable modem. Tue, 7 Feb 2006 23:14:38 UTC 1st 512K took 1101 ms = 465 KB/sec, approx 3832 Kbps, 3.74 Mbps 2nd 512K took 942 ms = 543.5 KB/sec, approx 4478 Kbps, 4.37 Mbps 3rd 512K took 861 ms = 594.7 KB/sec, approx 4900 Kbps, 4.79 Mbps 4th 512K took 2824 ms = 181.3 KB/sec, approx 1494 Kbps, 1.46 Mbps Overall Average Speed = approx 3676 Kbps, 3.59 Mbps The constant disconnections have been fine thus far but now it seems I have another problem. Upstream Lock :Locked Upstream Channel ID : 5 Upstream Frequency : 18384000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 48.0 dBmV Upstream Mini-Slot Size : 2 Downstream Lock : Locked Downstream Channel Id : 0 Downstream Frequency : 402750000 Hz Downstream Modulation : QAM64 Downstream Symbol Rate : 5056.941 Ksym/sec Downstream Interleave Depth : taps32Increment4 Downstream Receive Power Level : 0.8 dBmV Downstream SNR : 35.9 dB As always, any help would be appreciated.