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Originally Posted by SLM
ntl would not charge for a faulty box but they would charge for a scart lead not plugged in if you had called them out for no pics, for example.
Also where they are saying about the remote, it is for a replacement (as in you have lost the original 1) or you have abused it.
I think the down grade change is a little silly.
Also it cost about £50 for a tech visit (up to the knock on your door) so £10 for you not being in is acceptable IMO.
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I would argue its acceptable as long as the tech turns up when they are supposed to or someone from NTL has the decency to inform you that they will be late.
if the you wait in all day and then someone turns up a day later and they then tryed to charge you £10 then that wouldn't be acceptable.
Oh and charging for a scart lead being out.etc is ok becuase thats customers equipment, if the box is prooved to be faulty and they don't charge that is ok but that wasn't how it reads on the charges page (at least it wasn't when i last read it don't know if its changed since)