Thread: ntl Service Charges new!
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Old 07-02-2006, 22:20   #61
SLM
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Re: ntl Service Charges new!
Quote:
Originally Posted by dragon
NTL's problem with charging for faulty STB.etc is THEY own the STB your not t touch the cable connection from it therefore it is absolutely absurd that you should pay for a fault on THEIR equipment, i would not expect anyone else to charge for a fault on THEIR equipment!
ntl would not charge for a faulty box but they would charge for a scart lead not plugged in if you had called them out for no pics, for example.

Also where they are saying about the remote, it is for a replacement (as in you have lost the original 1) or you have abused it.

I think the down grade change is a little silly.

Also it cost about £50 for a tech visit (up to the knock on your door) so £10 for you not being in is acceptable IMO.
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