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Originally Posted by dezzo
Rubbish.
The main reason for this is that there has been several different practises and policies over the years for work that the engineers do. This just gives a clear picture to everyone what to expect and how much it will cost.
In several cases the cost of the work done is far cheaper than the actual costs of doing it.
Try getting BT to move an extension for £25.00
As has been said many times before. Ntl isn't a charity.
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extensions are the property of the customer and not BT so if a fault is proven onto an extension the customer is charged due to it being customer provided equipment (even if it was there when you bought the house.etc its not actually BT who put those in normally.)
If you wish you can have BT install your extensions in which case if anything goes wrong on them and its found to be a fault with a BT installed extension then they should put it right for free.
Most BT NTE (network terminating equipment, aka the phone socket) should have a removable front plate on it with the connectors on it, some of the older ones don't but most do What a BT engineer will do is take that off and if the line tests ok from that point outwards then its a problem with the extensions or something you've got plugged into a socket and you will charged as its a fault on YOUR equipment.
You are perfectly entitled to take that front plate off and connect the extensions yourself or have any 3rd party do it for you its the wires behind that bit your not supposed to touch.
as for houses where extensions already exist it tends to be the builder of the house or a previous owner thats put those in so again if a fault is found on them you WILL be charged.
NTL's problem with charging for faulty STB.etc is THEY own the STB your not t touch the cable connection from it therefore it is absolutly absurd that you should pay for a fault on THEIR equipment, i would not expect anyone else to charge for a fault on THEIR equipment!
the reason you pay for SKY boxes to be repaired after a year is becuase you actually OWN the box its yours, although that does mean u get to keep it should you ever decide to get rid of sky
same goes with the dish i believe, they give you it when you sign a years contract.
Oh and should i be saying BT anymore isnt it Openreach now.