[scrotnig]

I have to say, this thread has disappointed me, since *** is *anything but* incompetent, and is one of the most customer focused managers I have worked with.

The way to get ntl people such as myself onto this site offering help is certainly not to post personal attacks against ntl staff. By all means criticise the company if it's deserved, so that problems can be rectified, but personal attacks are totally unfair, totally uncalled for and totally unneccessary.

Try to remember there is a real person at the keyboard who has to read this stuff. *** has yet to see this thread....I am not looking forward to having to show it to her.