The reason for my post. I've finally had sucess with convincing ntl to install a cable modem for free!!!
I called them today to change from up to 10Mb to the 2mb package. Without any discussions or asking why, they just changed it there and then. I then asked how to go about closing my account. The response, the explanation of 30 days notice etc (still not looking good at this point). I then explained that it would take me a while to sort out getting my BT line reconnected and having sky installed, not to mention finding another isp.
At this point the person finally asked why I was going to close my ntl account. After this the person recommended I contact their customer retention team. I asked them if they could put me through to them there and then and they said yes. I also asked them to explain briefly to them why they were putting me through. I was put on hold and less than a minute later the person was back on the phone and told that ntl always do what they can to keep their customers (they said this with a straight voice as well, I nearly started laughing myself
) and they were now happy to install the modem without the fee. I get transferred to the retention team and arrange to have the modem installed, which will be this Friday as well!!!
I was even happy enough to get put back on 10Mb straight away. Still, for the 10 minutes I was on 2Mb I have to say I had a wonderfully stable and solid 2Mb connection with the speed constant
It's just a shame that it took me advising I will be closing my account before they were prepared to do it for free
Anyway, all sorted now. You can all expect to hear from me again on Friday evening when I start asking how to get the modem working properly