Quote:
|
Originally Posted by zinglebarb
Quote:
|
Originally Posted by homealone
I think so
in general, if you buy a 'branded' PC from a 3rd party retailer, you should look to the brand owner for support.
- e.g. if you buy Hewlett Packard from Currys then you should seek support from Hewlett Packard
If you buy an 'own label' PC from a retailer, then you contact them for support.
- for example, 'Advent' is a Currys/PCWorld brand, so they should be the support contact.
My personal opinion is that the likes of Advent usually use the more compatible components, if you want to upgrade...........
|
Although that is correct the sales of goods act puts warrenty and problems firmly at the door of the retailer.
My first pc was bought from Dixons I didnt have a clue and was blagged into a extended warrenty what a noob I am.Ive been to pc worold often to look at the prices and im amazed at the lack of knowledge a lot of the staff have.Some are just totally clueless.Dilli for example this week ordered a laptop drive and was amazed when the staff tried to sell in a 3.5 inch drive. |
There's not really anything wrong with the warranties to be honest - PC parts do fail even with great care (especially emachines) even outside the first year (that said, only my optical drives have actually "broken") and the warranty means that if anything
does go wrong, even if it's accidental damage, you pay nothing for the repair and if an engineer comes out and finds nothing wrong it's still no charge. Plus some people (n00bs) feel they need extra support after the first year and if their PCs get clogged up and run slowly without them knowing they can get advice on that.
Plus the newer warranties include limited software advice, networking advice, etc etc - again, can be invaluable for n00bs buying say their first wireless router, getting it out of the box and thinking "oh **** what do i do next" or something. Ideally they'd know but we are talking about the general public here. Plus everyone was a n00b once.
Yes the stores may over-hype them but the small print of the service agreement does inform them what it involves and does or does not cover. Also not something I'd take out but then I know what I'm doing.
It's a n00b thing but it's not that bad. It's a value added extra and some people want it, some don't and try it and cancel it within the grace period. Everyone's different.