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Gareth · 06-02-2006, 00:16

If you've had experience of tech support, then you know that the people that are on the 1st line have to deal with all sorts of muppets calling them for various reasons... and because of this, NTL aren't going to put their most experienced (ie higher paid) support employees in that role.

If you're not getting far with the 1st line people, then ask to have your call escalated to 2nd line.

06-02-2006, 00:16	#16
Gareth cf.mega poster Join Date: Dec 2003 Age: 51 Posts: 7,101	Re: broadband support are bad If you've had experience of tech support, then you know that the people that are on the 1st line have to deal with all sorts of muppets calling them for various reasons... and because of this, NTL aren't going to put their most experienced (ie higher paid) support employees in that role. If you're not getting far with the 1st line people, then ask to have your call escalated to 2nd line.