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Originally Posted by JavaFox
newsflash check my pings :P
1st 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
2nd 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
3rd 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
4th 128K took 0 ms = Infinity Bytes/sec = approx Infinity kbits/sec
now anyone that wishes to tell me its my pc now is free to go ahead 0ms ummm dont take einstein to see thats not right
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Not hard to edit it, is it? We can all copy and paste and edit posts.
I also doubt the fact that the modem has rebooted 9000 times in 3 days. Someone has been telling pork pies there!
With regards to support, if you're pretty much clued up about these things then why didn't you just call NTL tech support and say look I have done ABC and still no improvement. I did that and they agreed there was a fault and decided to replace my modem. I may get a couple of issues here and there but nothing too major.
In all fairness a lot of the blame for bad support comes because people get through to India (Mumbai) and there is a language barrier there. Because of this barrier people automatically assume its crap support which is not always the case.
I have been with NTL for 4 years and I have never had to bother them up until the 10mb roll out. It seems that I am not the only one suffering these issues. As frustrating as it is I am just grinning it and bearing it. OK I shouldn't have to put up with it and neither should any other customer for that matter, we all want a service that reflects what we pay for. I have no doubt though that these issues will be resolved and sooner rather than later.
Furthermore I would also like to point out that all companies have in place business rules and policies which employees have to adhere to. Just because the customer doesn't always get what they want, doesn't mean it's crap support/service.
I have worked and currently work in a CS/Support environment. The amount of people that throw their toys out of the pram becuase they dont get what Joe Bloggs got the other day is unbelievable. Until these companies change their ways there is nothing we can do other than complain and then they may listen and change.
This is the wonderful merry go round that is customer service/tech support.