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Originally Posted by Incognitas
Has ANYONE been helped in this thread? 
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I think so
in general, if you buy a 'branded' PC from a 3rd party retailer, you should look to the brand owner for support.
- e.g. if you buy Hewlett Packard from Currys then you should seek support from Hewlett Packard
If you buy an 'own label' PC from a retailer, then you contact them for support.
- for example, 'Advent' is a Currys/PCWorld brand, so they should be the support contact.
My personal opinion is that the likes of Advent usually use the more compatible components, if you want to upgrade...........