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nffc · 05-02-2006, 00:55

Yes, and if the engineer's diagnosed the modem (which could have been done over the phone) then the visit should be logged (as well as your calls) on ntl's system and so they'd be able to send a new one.

And? They have to negate the obvious, then they can check the hardware. TS people are not psychic, issues need to be diagnosed. If a new modem didn't solve your problem because your PC's shagged then you'd be equally ****ed off.

05-02-2006, 00:55	#5
nffc cf.mega poster Join Date: Jul 2004 Location: chavvy Nottingham Age: 42 Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air Posts: 7,489	Re: broadband support are bad Yes, and if the engineer's diagnosed the modem (which could have been done over the phone) then the visit should be logged (as well as your calls) on ntl's system and so they'd be able to send a new one. And? They have to negate the obvious, then they can check the hardware. TS people are not psychic, issues need to be diagnosed. If a new modem didn't solve your problem because your PC's shagged then you'd be equally ****ed off. __________________