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JavaFox · 05-02-2006, 00:10

I have contacted broadband a few times via the phone and local rates to be kept on hold for lengthy periods, to be then passed back to the freephone number (which i am still paying local rates for) to be passed back to broadband support. None of them know what the other one is doing and quite frankly i doubt any of them actually know anything about networking or TCP/IP protocols etc etc, yet rather read from a script. I know the score i used to provide tech support for a gaming portal covering games, firewalls etc and their obligatory reaction was its your firewall, we were versed to say that even though you knew otherwise you couldnt say, NTL are the same except their obligatory answer is it's your pc.
NTL could do a lot better by offering online 'workshops' for users to go to instead of plugging their products. has anyone been on the NTL homepage and tried get support you just get on the NTL merry-go-round and go round and around in circles its nauseating to say the least.
NTL should employ me hehehehe I come equippied with skills, I can preach sermons from prewritten scripts, and give obligatory answers and even smile sweetly and say have a great day afterall i have 2 years experience at IGN/Gamespy for that so could even get you a reference if needs be.

05-02-2006, 00:10	#1
JavaFox Inactive Join Date: Feb 2006 Services: 10mb Cable Posts: 10	broadband support are bad I have contacted broadband a few times via the phone and local rates to be kept on hold for lengthy periods, to be then passed back to the freephone number (which i am still paying local rates for) to be passed back to broadband support. None of them know what the other one is doing and quite frankly i doubt any of them actually know anything about networking or TCP/IP protocols etc etc, yet rather read from a script. I know the score i used to provide tech support for a gaming portal covering games, firewalls etc and their obligatory reaction was its your firewall, we were versed to say that even though you knew otherwise you couldnt say, NTL are the same except their obligatory answer is it's your pc. NTL could do a lot better by offering online 'workshops' for users to go to instead of plugging their products. has anyone been on the NTL homepage and tried get support you just get on the NTL merry-go-round and go round and around in circles its nauseating to say the least. NTL should employ me hehehehe I come equippied with skills, I can preach sermons from prewritten scripts, and give obligatory answers and even smile sweetly and say have a great day afterall i have 2 years experience at IGN/Gamespy for that so could even get you a reference if needs be.