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Originally Posted by Stuart C
It's swings and roundabouts.
Yes, Pcworld's PCs are sometimes crap, but you do have the advantage that if something goes wrong, they can replace it there and then. This nornally takes 10-15 minutes
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If you take it instore and you get a helpful store tech that is.
If you follow the "official" route if it's a hardware fault that's been diagnosed over the phone it's next working day, onsite repair if the part is in stock (and that day isn't fully booked).
Nationally today, bookings were for Tues/Weds no later, some areas Tues was fully booked.