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Chrysalis · 03-02-2006, 22:02

I agree with most of the charges it is just I think installation should cost money for new customers if ntl were to do a general cost assessment but of course that would stop their agressive sales techniques so wont happen.

What I have got problems with is the downgrade fee and the hardware replacement cost, why should I pay for damaged equipment replacement that I rent of ntl? If my cooker breaks I ring my landlord he either fixes it or replaces it at his own cost since I rent. Ntl is the same. If ntl want to charge for equipment faults then the equipment should be owned by the customer.

As for itemised calls this month my total call charges were just over £3.

so

Dec 2005 itemised calls £1.21 unitemised £11.36
Jan 2006 itemised calls £3.06 unitemised £14.60
Feb 2006 itemised calls £3.71 no unitemised

I find that very suspicous that when I started full itemisation I had a big reduction in costs when I am using the phone in the same manner and ntl wouldnt produce my call log for the previous unitemised month.

03-02-2006, 22:02	#52
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,047	Re: ntl Service Charges new! I agree with most of the charges it is just I think installation should cost money for new customers if ntl were to do a general cost assessment but of course that would stop their agressive sales techniques so wont happen. What I have got problems with is the downgrade fee and the hardware replacement cost, why should I pay for damaged equipment replacement that I rent of ntl? If my cooker breaks I ring my landlord he either fixes it or replaces it at his own cost since I rent. Ntl is the same. If ntl want to charge for equipment faults then the equipment should be owned by the customer. As for itemised calls this month my total call charges were just over £3. so Dec 2005 itemised calls £1.21 unitemised £11.36 Jan 2006 itemised calls £3.06 unitemised £14.60 Feb 2006 itemised calls £3.71 no unitemised I find that very suspicous that when I started full itemisation I had a big reduction in costs when I am using the phone in the same manner and ntl wouldnt produce my call log for the previous unitemised month.