Quote:
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Originally Posted by handyman
A few points...
Go on have a laugh tell your adsl supplier that your modem is faulty  I'm sure they will tell you where you can buy one. |
I cant remember being given an option to buy my own modem!! I am under the impression that the modem is part of the service that I purchase from NTL...As the MAC addy is linked to my A/C we don't own teh modems NTL do, therefore it is their responsibility to provide equipment that is fit for the service. The majority of ADSL modems are bought (either by incorporating the cost into the first years subs or peeps buying them from the isp or another retailer) and are easily available in the high st.
If I pay for a service then I do expect the equipment to be appropriate for that servcie...therefore if NTL up the speed to one that the equipment provided can not cope with, then I think that is is NTL's responsibilty to provide the hardware to use that service.....If they did not provide the modem and it was the customers responsibilty for providing a suitable modem (as is the way with self install ADSL) then I would have no gripes about getting a new modem as it would be my choice whether I wanted to utilise the speed increase or not. I happily purchased a new router when my speed was increased to 10Mb as the port connecting to my modem was only 10MB duplex and as such could not handle a full 10MB download...no problem as it was my responsibilty and no criticism on my part of NTL....now if my modem couldn't cope with the full 10MB then I would be an unhappy peep!!