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Originally Posted by SMHarman
It does put you in a strong position to send them such an invoice and if they do not pay it roll it into a small claims court.
Send them the bill.
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If I understand it correctly, to enforce this on them you would have to propose a change in the contract between yourself and NTL - they, like the customer, presumably have the right to cancel the service if the new T&Cs are not acceptable.
However you would have a case to take to court, without making any statements about penalties or sending invoices, if they caused you financial loss by negligence on their part.