Cable Forum - View Single Post

Saneboy13 · 03-02-2006, 07:43

Just a couple of points from NTL's side of things here;

1; If a customer has requested a service visit and given a time of calling i.e 8:00-12:00, 12:00-16:00, 16:00-20:00 and then they are not there for the visit, why is it unjust to charge the customer for time wasting? I know it can go both ways but the number of No Access visits the engineers experience is chronic. If you are not there for the visit of British Gas or Electricity board then they charge you...

2; If you go out and buy a new television from Curry's, Dixon's or whoever they will insist on a fee for delivery and tuning it in. Why should NTL send out an engineer to tune your TV in for free? It cost's them to get the engineer to your house, should they just say "Well just so we keep customers we will spend £** on getting there and not bother getting anything back?" Is this good economics? I think not.

I know there are other things in there about down-grading and the likes, but the two points I raise are ones that I think are more than justified

03-02-2006, 07:43	#29
Saneboy13 Inactive Join Date: Oct 2003 Location: Swansea Services: Digi x2, TU24, 20Meg BB Posts: 223	Re: ntl Service Charges new! Just a couple of points from NTL's side of things here; 1; If a customer has requested a service visit and given a time of calling i.e 8:00-12:00, 12:00-16:00, 16:00-20:00 and then they are not there for the visit, why is it unjust to charge the customer for time wasting? I know it can go both ways but the number of No Access visits the engineers experience is chronic. If you are not there for the visit of British Gas or Electricity board then they charge you... 2; If you go out and buy a new television from Curry's, Dixon's or whoever they will insist on a fee for delivery and tuning it in. Why should NTL send out an engineer to tune your TV in for free? It cost's them to get the engineer to your house, should they just say "Well just so we keep customers we will spend £** on getting there and not bother getting anything back?" Is this good economics? I think not. I know there are other things in there about down-grading and the likes, but the two points I raise are ones that I think are more than justified