I guess this is how they fund their emergency network upgrades to get 10meg up to par.
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If you are a non-itemised bill customer and would like to receive an itemised copy of your call charges for a bill you have just received or for a previous bill, there is an administration fee of £4. This charge will appear as "Itemised Call Listing" on your next bill.
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funny when I asked for my unitemised calls last month I got told they unretrievable.
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There will be a one off charge of £15 for each replacement remote. This charge will appear as "Replace Remote Control" on your next bill.
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If ntl own the equipment and it breaks then the customer pays for the replacement who legally owns that equipment?
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There will be a £25 call out charge as there was no fault with your ntl service. (For example you thought your set-top box was not working, but the issue was with your plug socket and not the actual set-top box). This charge will appear as "Fault Repair Visit" on your next bill.
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I expect this will get them a lot for all the people pretending to have a modem fault to get a new 250.
Personally I am annoyed they are hitting current customers yet again, the install fee for new customer's is still free, and I find the downgrade charge ludicrous.