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Originally Posted by Paul M
The first time they charge me £4 for "downgrading service" will be the last time, as they will be told bye bye. They really have lost the plot.
As for a £10 charge if an engineer calls and you are not home, that's fine as long as they give a reasonable estimate (am/pm) of when an engineer is expected and the engineer turns up in this timeframe - if he doesn't then I expect a £10 refund.
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I agree - twice I have called an engineer and been told it's a pm callout - and twice I've had a card through the door when I've come home from work at lunchtime telling me 'You were not in when our engineer called'
