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**Paul** · 02-02-2006, 20:56

The first time they charge me £4 for "downgrading service" will be the last time, as they will be told bye bye. They really have lost the plot.

As for a £10 charge if an engineer calls and you are not home, that's fine as long as they give a reasonable estimate (am/pm) of when an engineer is expected and the engineer turns up in this timeframe - if he doesn't then I expect a £10 refund.

02-02-2006, 20:56	#11
Paul Dr Pepper Addict Cable Forum Team Join Date: Oct 2003 Location: Nottingham Age: 62 Services: Aquiss FTTP (900M), Sky Q TV, Sky Mobile, Flextel SIP Posts: 29,642	Re: ntl Service Charges new! The first time they charge me £4 for "downgrading service" will be the last time, as they will be told bye bye. They really have lost the plot. As for a £10 charge if an engineer calls and you are not home, that's fine as long as they give a reasonable estimate (am/pm) of when an engineer is expected and the engineer turns up in this timeframe - if he doesn't then I expect a £10 refund. __________________ Baby, I was born this way.