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Originally Posted by Volvic
Thanks for the reply.
Once it disconnects it can sometimes take the RDY light a minute or two to go off. The rest of the lights blink one after the other and the RDY light flashes on and off for anything between 2 minutes and half an hour.
Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : 32
Downstream Receive Power Level : -12.2 dBmV
Downstream SNR : 31.2 dB
Upstream Channel ID : 5
Upstream Transmit Power Level : 61.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 18384000 Hz
Upstream Mini-Slot Size : 2
I have the cable modem you mentioned aswell. 10mbit conn via ethernet.
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*Sigh*
You are getting disconnected because you've a bad upstream path. Downstream is low too. You require an engineer visit. This can be resolved by a service tech in about 5 minutes by switching you to a higher power tap in your street cabinet.
The people you were speaking to have no business doing the job they are. There is documentation all over the place about this, some of it written by me. The most basic of diagnostics would have showed both an unstable connection and why it was unstable.
Honestly this shouldn't have taken any longer than a couple of minutes to diagnose, with a 5 minute service tech visit to fix.
If you are still struggling to get this sorted let me know and I'll prod someone who can bang heads together and get what should have been a routine fault sorted.
For one tech to have missed this isn't good, for a number to have failed is appauling. This is
basic doesn't require anything more complicated than reading a couple of numbers.