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Old 01-02-2006, 23:34   #4
carlingman
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Re: Constantly getting disconnected and fobbed off by CS

Quote:
Originally Posted by Volvic
Thanks for the reply.

Once it disconnects it can sometimes take the RDY light a minute or two to go off. The rest of the lights blink one after the other and the RDY light flashes on and off for anything between 2 minutes and half an hour.


Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : 32
Downstream Receive Power Level : -12.2 dBmV
Downstream SNR : 31.2 dB

Upstream Channel ID : 5
Upstream Transmit Power Level : 61.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 18384000 Hz
Upstream Mini-Slot Size : 2



I have the cable modem you mentioned aswell. 10mbit conn via ethernet.

Upstream is at the top limit and and downstream does not look too healthy and coupled with the fact the lights are dropping would inidcate possible power level fluctuations.

Suggest a call to tech support 0845 650 0121.

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