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Fedz · 01-02-2006, 23:21

I wouldn't worry! I have been in a battle with ntl for months.

3 years ago I just had the ntl phone and Internet and upgraded to have TV but then downgraded back to the phone and internet, I was told by ntl you are allowed 3 packages but because I had just the phone and internet the phone came free as part of the package.

3 years later (now) ntl want the money (6 months back-dated). I explained the above but, as usual ntl don't believe the customer, to them we are all liers!. So in I went to battle.

Anyway I got 3 months re-bated back but, they wouldn't budge on the other 3 months. So I cancelled everything - Phone, Internet and TV (total £90 p/m). Principle.

With the above battle I had to call CS on hundreds of accasions, all ended in argumemnts and me being sent from one department to another - most of the time just cut off and sent - not advised. Courtesy to ntl isn't noticable.

Some of my calls were just ended with ntl simply putting the phone down - ntl are pure ignorant when it comes to customer services - in all my years they (ntl) are the worset CS I have ever experienced and ntl really are the pits. Manners at ntl CS simply do not exist.

I've argued now for 2 months over this £31.50 - 3 months line rental - and even today ntl CS are still ignorant and damn right rude to customers - amazing really.

I have Sky TV also and recently the epg has been bothched. After nearly 2 weeks I called sky and had to wait 61 mins on an 0870 number to get answered. To be told it was known problem by them but are trying to fix it. I argued the point why not put the problem on the website (saves waiting 61 mins at 1am to be told you knew). Dunno they said.

I thought stuff this and cancelled - so the moral here is CS is just as bad no matter where you go - very difficult to find good customer services but, this doesn't excuse ntl as in my experience ntl CS is simply pathetic, no eccuse and slaps the customer in the face. Why they treat customers like dog dirt under their shoe I'll never know - maybe ntl CS employees are trained this way but I know one thing ntl really need to get their act sorted - as customer do not deserve the treatment they dish out.

End of story. Thanks for reading.

01-02-2006, 23:21	#16
Fedz Inactive Join Date: Feb 2006 Location: Huddersfield, UK Age: 56 Services: NTL Phone inc. Talk Unlimited local, 10mb broadband & TV inc. Family pack, sports, movies and prem+ Posts: 61	Re: ntl hasn't charged me for months I wouldn't worry! I have been in a battle with ntl for months. 3 years ago I just had the ntl phone and Internet and upgraded to have TV but then downgraded back to the phone and internet, I was told by ntl you are allowed 3 packages but because I had just the phone and internet the phone came free as part of the package. 3 years later (now) ntl want the money (6 months back-dated). I explained the above but, as usual ntl don't believe the customer, to them we are all liers!. So in I went to battle. Anyway I got 3 months re-bated back but, they wouldn't budge on the other 3 months. So I cancelled everything - Phone, Internet and TV (total £90 p/m). Principle. With the above battle I had to call CS on hundreds of accasions, all ended in argumemnts and me being sent from one department to another - most of the time just cut off and sent - not advised. Courtesy to ntl isn't noticable. Some of my calls were just ended with ntl simply putting the phone down - ntl are pure ignorant when it comes to customer services - in all my years they (ntl) are the worset CS I have ever experienced and ntl really are the pits. Manners at ntl CS simply do not exist. I've argued now for 2 months over this £31.50 - 3 months line rental - and even today ntl CS are still ignorant and damn right rude to customers - amazing really. I have Sky TV also and recently the epg has been bothched. After nearly 2 weeks I called sky and had to wait 61 mins on an 0870 number to get answered. To be told it was known problem by them but are trying to fix it. I argued the point why not put the problem on the website (saves waiting 61 mins at 1am to be told you knew). Dunno they said. I thought stuff this and cancelled - so the moral here is CS is just as bad no matter where you go - very difficult to find good customer services but, this doesn't excuse ntl as in my experience ntl CS is simply pathetic, no eccuse and slaps the customer in the face. Why they treat customers like dog dirt under their shoe I'll never know - maybe ntl CS employees are trained this way but I know one thing ntl really need to get their act sorted - as customer do not deserve the treatment they dish out. End of story. Thanks for reading.