I just noticed that all their speeds are now named upto. yet do 1 & 2mb customers have these issues? I don't think so.
Nonsense
I therefore assume that if the 1 & 2mb users experience the same difficulties (which they aren't) then the same statement would apply to them.
Sorry but this won't wash and it's time for NTL to take responsibility and ownership for their problems, instead of blaming other things like their customers for a kick off. This is extremely poor customer service and satisfaction.
After the response from a user on this board, I will now officially complain to NTL and then pursue it to OFCOM if needs be.
Sorry if this has been a bit of a rant but I want a service that runs efficiently (albeit upto 10mb) and that is also reliable.
Apologies if this comment has been echoed. It may also be a good idea to start an online petition and/or get the good guys at nthellworld.com involved.
---------- Post added at 23:15 ---------- Previous post was at 23:08 ----------
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Originally Posted by etccarmageddon
well there's no harm in complaining but ofcom will first at least tell you to go through ntl's complaints process fully and draw a blank/deadlock before they want to know.
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I will complain and your advice/opinion is greatfuly appreciated. My company (a massive UK mobile telecommunications company) would not dream of making a press release like that. The more I read that statement the more it makes my blood boil.
Anyway I am starting to sound like a broken record and I dont wish to p*ss people off on this great forum. I am off to play BF2. (ping permitting)
