Cable Forum - View Single Post

squirrel1970 · 31-01-2006, 10:38

We'd formatted both computers here - they were squeaky clean by the time they'd been reinstalled and our usual software reinstalled, in fact, ok, we have one slow computer and one fairly fast computer.... but the problem lay with the modem, which even after calling to mention it, we gave up with getting nowhere and dropped our speed to 2meg - just because reading through here was proof enough that NTL had reached the outer limits of suXorzville and didn't look like they were heading back. Heck, we'd even gone the ethernet route to see if that would help with the speed issue - and it didn't!
When I read the statement from NTL, I laughed... it sounded so much like they wanted to wash their hands of the people with problems...

So I'm assuming then, from that, that my ambit 120, the reason why it couldn't get off the 3mb configuration, is all my fault?
and they want £50 for a replacement modem?!?!?! (they'd find a way...)
Well.. excuuuuuuuuuse me!! *pats modem, running sweetly at 2meg away on the floor*

You'd have thought the sensible approach was to sort out the customers with problems before coming out with rubbish like that practically dissing people who know their computers well and know their connection equally so.
It won't attract new customers and it's going to make a few more part company and it's possible that it could scare some others... who will unnecessarily cut down their internet usage because it'll seem as though it's taking the pressure off...
I always had the assumption that sometimes, the customer if not proven right, has at least, a valid point. And each customer should be treated as an individual... not clumped together with some finger from high pointing at them with the blame for everything....

31-01-2006, 10:38	#1741
squirrel1970 Inactive Join Date: Nov 2005 Posts: 376	*Re: ALL* ntl 10Mb Discussion (Part 3)** We'd formatted both computers here - they were squeaky clean by the time they'd been reinstalled and our usual software reinstalled, in fact, ok, we have one slow computer and one fairly fast computer.... but the problem lay with the modem, which even after calling to mention it, we gave up with getting nowhere and dropped our speed to 2meg - just because reading through here was proof enough that NTL had reached the outer limits of suXorzville and didn't look like they were heading back. Heck, we'd even gone the ethernet route to see if that would help with the speed issue - and it didn't! When I read the statement from NTL, I laughed... it sounded so much like they wanted to wash their hands of the people with problems... So I'm assuming then, from that, that my ambit 120, the reason why it couldn't get off the 3mb configuration, is all my fault? and they want £50 for a replacement modem?!?!?! (they'd find a way...) Well.. excuuuuuuuuuse me!! pats modem, running sweetly at 2meg away on the floor You'd have thought the sensible approach was to sort out the customers with problems before coming out with rubbish like that practically dissing people who know their computers well and know their connection equally so. It won't attract new customers and it's going to make a few more part company and it's possible that it could scare some others... who will unnecessarily cut down their internet usage because it'll seem as though it's taking the pressure off... I always had the assumption that sometimes, the customer if not proven right, has at least, a valid point. And each customer should be treated as an individual... not clumped together with some finger from high pointing at them with the blame for everything....