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Originally Posted by selene
So I spoke with TS yesterday afternoon - they gave me a reference number to give to CS to book an engineer to replace my CM. I call CS this morning to be told that the engineer has to be booked via TS. I call TS back who tell me that it has to be done via CS!! The techie I spoke to was a complete numbnut who I ended up having to shout at. Why oh why does NTHell think it is ok to farm out tech support to an indian call centre that is completely clueless??? 
I work in tech support and would never hire someone who didn't have any clue!!! Anyway, having thrown a strop, the "tech" transferred me to CS who then passed me onto a techie based in Swansea *sigh*
I've got an engineer coming out tomorrow afternoon - hopefully this will be the end of it
Is there any way that we can contact the Swansea techies direct rather than have to go through the pain of talking to an indian call centre that has everything scripted for them? |
I have to add that when I called TS it went to an Indian call Centre but the chap was extremely helpful and arranged for an engineer there & then without any hassle. Infact when I rang back the day before the appointment to confirm the visit, it again went through to the Indian call centre and once again the lady was very polite & helpfull.