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Originally Posted by selene
So I spoke with TS yesterday afternoon - they gave me a reference number to give to CS to book an engineer to replace my CM. I call CS this morning to be told that the engineer has to be booked via TS. I call TS back who tell me that it has to be done via CS!! The techie I spoke to was a complete numbnut who I ended up having to shout at. Why oh why does NTHell think it is ok to farm out tech support to an indian call centre that is completely clueless??? 
I work in tech support and would never hire someone who didn't have any clue!!! Anyway, having thrown a strop, the "tech" transferred me to CS who then passed me onto a techie based in Swansea *sigh*
I've got an engineer coming out tomorrow afternoon - hopefully this will be the end of it
Is there any way that we can contact the Swansea techies direct rather than have to go through the pain of talking to an indian call centre that has everything scripted for them? |
I had to ring TS regarding my problem which is documented here, and I have to say I was greeted by a Indian Guy, and thought o god here we go, as there have been soo many complaints, BUT i thought NO! dont jump on that bandwagon!
The guy was extrememly helpful, run a few tests, must have seen my power levels and reboot stats, and after about 2 mins said you need an engineer, i asked him about my power levels etc and explained they were rather abnormal (lol thanks for that Oven Chips) and he just said yes your modem is rebooting rather a lot!
He then politely told me he was gonna put me through to someone else to book me an engineer, which he done very promptly.
The service i received from India was very good indeed.
So I have no complaints at all.
Lets just hope my problem gets rectified on Friday when engineer visits!
