Kev,
totally agree with both posts...okay some people might have very bad connections but thats the case with anything in life.
I had the 10 meg (gone back down to 2 meg) and I never had any real problems that were related to the line only problem I had was that my NTL120 was stuck in limbo at 1 stage after the upgrade but NTL fixed that within 5 working days which I think isnt too bad at all and they gave me my money back for the days that I lost.
Also I hear more and more people moan about the CS/TS guys okay there are some rotten apples in the bunch (looks at KevAmiga

j/k mate) but then again look at your own workplace same deal with the IS departments there that is if its a big company.
soon enough NTL's network will be more stable.