Thanks for the comment Ig
For the other debating on good service v bad. I personally think this point is irrelevant. I am merely stating a personal experience which i believe to share with an increasing minority. Keyword being minority if that classifies things, it still doesnt automatically mean the service is running fine. NTL have an agreement to provide an exceptable level of service. I'm not contesting this at the moment i'm just highlighting my degraded experience; as ignition kindly pointed out, since the upgrades.