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The amount of complaints over slow speeds has gone through the roof since the upgrades
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Sure, NTL know 10mb is having some problems in certain areas, but there are other contributing factors to this as well.
Some people's PC's cant handle 10mb speed, some peoples routers, etc.
Add that to some of the problems that NTL need to iron out, i guess this is where the complaints come from. Im not pro-ntl or anthing like that, ill speak my mind as stated in my signature. I think NTL have rushed things a bit with the 10mb, but there are a lot of happy 10 meggers out there, hopefully a lot more soon.
Just my 2p worth