[ian@huth]

Originally Posted by Prof-x

Ive been visiting these boards for a few years now and i personally think that things haven't ever been any worse with NTL.

I honestly dont think anything is going to get much better anytime soon. Correct me if i am wrong but about 90% of the posts on here are about poor / slow broadband and below average CS and technical support.
I've been a customer for 4-5years now and pay over £50 pm to NTL. As customers we have the right to recieve and acceptable TV and broadband service. I personally believe NTL are oversubscribing a lot of areas, pushing broadband speeds soley to become more competitve in the broadband market with little or no support for existing customers.

The other 10% of posts consist of setup help, peering and packet loss which i guess is to be expected. 2 years ago i'd say it would be the other way round with just 10% of posts talking of bad connections.

It seems people are suffering from slow download / upload speeds / packet loss and high ping times in many major cities / areas around the UK. NTL protecting themselves by offering an "up to 10Mbit" service is a farse. The oversubscription and congestion in certain areas is just the result of lacking capacity and processing. They are effectivly protecting themsleves with marketing spiel and i think thats rubbish.

The usage isn't acceptable for congested areas i'm talking about 1 and 2Mbit aswell. Theres just too much packet loss, congestion and high ping times for it to be acceptable.

I'm not ranting here, i try not to express anger as i believe it gets people no-where but i'm simply stating what i believe to be the facts. Instead of posting about poor speeds all the time maybe talk about the root of the problem. If we do it on mass scale in the form of a petition to let NTL know the problems we are experiecing with the service and CS then maybe something will be done.

thanks...

Whilst the majority of posts may be about poor / slow broadband and below average CS and technical support they may be being made by a relatively small number of members. A few members posting the same thing time and time again and in several different threads gives the impression of mass problems which may not be the case.