Quote:
|
Originally Posted by Telewest_Ash
The channel of the cable modem t gain accsess to the 10mb connection shud be channel 3.
Channel 2 is normally a busy Telewest server for 2mb and 4 mb customers
Channels 3 4 are reserved for 10mb customers.
Once the channel has been changed save the changes and press Restart cable modem.
The Cable Modem Restart can take from 5 mins 2 30 mins, depending on ho busy the servers are at Telewest
|
What are you on about?
The individual 'channels' bear no relation at all to which tier of service a customer is on, nor is there anything enforcing channels on customers depending on their tiers.
Any perceived issues with a particular channel are down to either poor balancing or problems on one or more upstream channels causing modems to migrate to other channels.
The restart should take less than a minute generally. The load on Telewest's servers should never be so high that a modem will be waiting this length of time to be given an IP address. Modems should remember the last set of parameters they connected with and attempt to use those initially, and only if those fail should there be any reason for the modem taking the time to rescan frequencies. A full rescan can take hours.
A more likely course of events is that due to local network segmentation your modem is unable to use the requested upstream channel, so it'll give that a pop and after a little while give up and resynch to a different channel being offered by the Cisco uBR.
If Telewest's servers can take up to 30 mins just to look up a few details in a database, grant an IP address over DHCP and send a small config file with TFTP speed issues are the least of our worries.
Actually I see you work for BY support, or have it listed in your interests anyway. If you are interested in broadband tech support you need to get out more
Anyway
http://www.cablemodem.com and the documents on there will provide a good grounding on cable modem standards and recommended implimentations.
The stuff you've provided above would waste so much bandwidth and cause so many issues it wouldn't even be funny.