[Rakhal]

The modem upgrade issue is what annoys me most about the whole affair.I've been with NTL broadband since the 512K days and as such I have a Terayon modem. It's not capabale of 10MB (typically I get 6 or so) and they want £50 to change the modem. Why am I being penalised for being a long-time loyal customer. This just doesn't seem fair to me. Now I realise that I've still got a faster service than I used to have, but there's still a sense of injustice.
Mind you the occasional plunges to dial-up speeds are more worrying. Happens randomly, but doing anything on the web is excruciating when it does. SPeeds typically drop to the 10-15kbps range. Pages were designed differently in the 14.4K modem days, going back to that speed with todays image/feature rich pages makes we want to tear my hair out. Hopefully things will improve.

<grumble><gruimble><grumble>
--Rakhal