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Sage013 · 26-01-2006, 09:21

Just thought I'd throw my two pence worth in on the last few posts.

One million broadband customers? Yes, but how many on 10Mb? I have a Samsung STB and was on the 3Mb package. Apparently I was upgraded to 10Mb on the 14 December. However, I wasn't informed of the upgrade and, as I was still getting 3Mb then I didn't know I had a problem. It was only when I cam across this board a couple of weeks ago I found out about 10Mb and called ntl to see when I would be upgraded that I found out I ws already upgraded. So how many people are there out there that don't even know they're on 10Mb and are unaware they have a problem?

I used to have a lot of problems with myt ntl connection about 4-5 months ago. I would just keep losing the entire broadband and digital TV for 4-10 hours. Everytime it happened I reported the fault and it only took about 1-2 mins to get through, baring the recorded bits like "try rebooting your system' etc. Now when I phone ntl it's taking me 5-15mins to get through, and this is mid week in the day time, not evenings and weekends. to me this signifies a big increase in the number of people contacting ntl.

I've also noticed that the weekly lists of planned maintenance have increased threefold in the last few weeks. Again, this indicates to me they know things are not right at the moment. However, it also shows that they are trying to do something about it.

I have been with ntl for 8 years now, and my parents have been on cable since it was first introduced, long before ntl took over things. We have both been happy with what we've got over the years.

As with any service that you pay for from a company, when things are runing smoothly and all is well, you're happy with what you're getting. As soon as there are any problems, they become the worst company in the world. I know a lot of people who use other ISP and they've all had their problems with them over the years.

I'm happy to wait another couple of months to see if ntl can sort out the problems. If things haven't improved at all by then, I'll then consider other options. My only current gripe with ntl is that why should I pay £35pm for 5Mb when other people paying £35pm and get 10Mb, just because they will not supply the hardware for me to get 10Mb. I'm not paying £50 to get something they install for new customers free of charge!!

26-01-2006, 09:21	#1704
Sage013 Inactive Join Date: Jan 2006 Location: Watford Services: 10Mb NTL:250, Digi TV+Phone, Watford Posts: 55	*Re: ALL* ntl 10Mb Discussion (Part 3)** Just thought I'd throw my two pence worth in on the last few posts. One million broadband customers? Yes, but how many on 10Mb? I have a Samsung STB and was on the 3Mb package. Apparently I was upgraded to 10Mb on the 14 December. However, I wasn't informed of the upgrade and, as I was still getting 3Mb then I didn't know I had a problem. It was only when I cam across this board a couple of weeks ago I found out about 10Mb and called ntl to see when I would be upgraded that I found out I ws already upgraded. So how many people are there out there that don't even know they're on 10Mb and are unaware they have a problem? I used to have a lot of problems with myt ntl connection about 4-5 months ago. I would just keep losing the entire broadband and digital TV for 4-10 hours. Everytime it happened I reported the fault and it only took about 1-2 mins to get through, baring the recorded bits like "try rebooting your system' etc. Now when I phone ntl it's taking me 5-15mins to get through, and this is mid week in the day time, not evenings and weekends. to me this signifies a big increase in the number of people contacting ntl. I've also noticed that the weekly lists of planned maintenance have increased threefold in the last few weeks. Again, this indicates to me they know things are not right at the moment. However, it also shows that they are trying to do something about it. I have been with ntl for 8 years now, and my parents have been on cable since it was first introduced, long before ntl took over things. We have both been happy with what we've got over the years. As with any service that you pay for from a company, when things are runing smoothly and all is well, you're happy with what you're getting. As soon as there are any problems, they become the worst company in the world. I know a lot of people who use other ISP and they've all had their problems with them over the years. I'm happy to wait another couple of months to see if ntl can sort out the problems. If things haven't improved at all by then, I'll then consider other options. My only current gripe with ntl is that why should I pay £35pm for 5Mb when other people paying £35pm and get 10Mb, just because they will not supply the hardware for me to get 10Mb. I'm not paying £50 to get something they install for new customers free of charge!!