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Originally Posted by handyman
hmm out of 10000+ users on this forum there must be 20-30 having proper problems (discounting those with router issues and what not) I can say hand on heart that this is not the major issue that you are trying to make it out to be. Ntl have well over 1 milllion broadband customers and If there was a issue as big as you think it is then there would be a 2hr wait to speak to customer service. This is not the case. And there will be something done about it rest assured.
There will be 1000's of people will good stable 9-10mbs connection.
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Maybe your right? but that makes things even harder for us customers on the 10mb who are having problems and have been for a few weeks now... everything was hunkydory for me and many other 10meg users before, i was reaching speeds of 1.0mbit + every test i did... usually 1.3mbps on the news servers. as for the 20-30 customers u mention having probs on here, what about all the ntl customers out there who know nothing about cable forum who are maybe trying to get an idea of what might be happening with there braodband? let alone the customer who just doesnt even know how to check if he/she is getting the correct speed they subscribe to? and yes, this is a major issue for ntl the more potential customers who read this type of thread are more likely to shy away from nthell and find there broadband and other services from a more reliable company that keeps their customers in the know and not the dark. so if ntl dont want that to happen, then they'd better pull their finger out and get it sorted.
