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Originally Posted by displaced
The same symptoms doesn't really imply the same cause, however.
There's not a lot cable modems can really do. The symptoms of any problem are basically going to be one or more of: a) doesn't get a sync at all, b) loses sync after initially working ok, c) syncs, but doesn't pass data, d) syncs, passes data for a while, then stops, or d) just doesn't power on. But there can be a dozen or so causes, many of which will lead to the same symptoms.
The only thing that allows engineers to narrow down cause & effect are identifying the variables. This thread deals with symptoms that have arisen once one particular variable (the firmware) has changed.
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Yes, but it looks like some people on this thread who have had their firmware rolled back are still getting disconnected.
This would imply that the connection itself is at fault and not the modem or firmware.