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Originally Posted by Albie
No, not similar symptoms. The exact same symptoms.
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The same symptoms doesn't really imply the same cause, however.
There's not a lot cable modems can really do. The symptoms of
any problem are basically going to be one or more of: a) doesn't get a sync at all, b) loses sync after initially working ok, c) syncs, but doesn't pass data, d) syncs, passes data for a while, then stops, or d) just doesn't power on. But there can be a dozen or so causes, many of which will lead to the same symptoms.
The only thing that allows engineers to narrow down cause & effect are identifying the variables. This thread deals with symptoms that have arisen once
one particular variable (the firmware) has changed.