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Sage013 · 24-01-2006, 16:10

If you've been reading this topic for a while then you've probably seen my other posts. Here's an update on my situation.

I've only been getting between 1-3Mb for weeks now, apart from one 24 hour period where it was 6-7Mb (shame it didn't last). I got board trying to get through to custoerm services so I thought I'd give Tech Support a call for a laugh. After getting past the "have you tried rebooting your pc" and router question (I don't have one). The chap in India said that it's a problem between my STB and PC bacause the STB is definately receiving at 5Mb, the signal must be losing power somewhere. After a number of other test he said he would chaneg my IP address and put me on another sever (L1 whatever that means). If that didn't work then he'd arrange for the STB to be replaced becuase it must be faulty.

So, PC turned off and plug pulled out the STB, then waited the half hour he said. I then rebooted everything, disabled then enabled the LAN and then expected to have to re-register my PC on the NTL netwoek like the chap said. However, no re-regestering was needed and my IP address didn't change. So, called tech support again and explained this to a lady. She went though a couple of things then asked me to hold on a moment.

Whilst I was waiting I decided to try a couple of speed test quickly (the one on this board and the one at irishisptest.com). To my suprise I'm now getting speeds of 5-7Mb quite consistently. I advised this to the lady and she said it's not possible on a Samsung STB.

After doing the two test again half a dozen times I still got the same results. She said this was fantastic speeds for a STB at which point I said I'll leave things alone and see how it goes.

So, biting your tongue when speaking to Tech Support can actually help if you give them a chance. As for my speeds, I've experienced the improvement once before and it didn't last!!!

---------- Post added at 17:10 ---------- Previous post was at 17:02 ----------

Sorry, I meant to post this with the above post but forgot.

Tue, 24 Jan 2006 17:08:01 UTC

1st 512K took 593 ms = 863.4 KB/sec, approx 6562 Kbps, 6.4 Mbps
2nd 512K took 531 ms = 964.2 KB/sec, approx 7328 Kbps, 7.2 Mbps
3rd 512K took 2108 ms = 242.9 KB/sec, approx 1846 Kbps, 1.8 Mbps
4th 512K took 641 ms = 798.8 KB/sec, approx 6071 Kbps, 5.9 Mbps

Overall Average Speed = approx 5452 Kbps, 5.33 Mbps

Can anyone explain to me why there's always one ot two slow results out of the 4?

24-01-2006, 16:10	#1686
Sage013 Inactive Join Date: Jan 2006 Location: Watford Services: 10Mb NTL:250, Digi TV+Phone, Watford Posts: 55	*Re: ALL* ntl 10Mb Discussion (Part 3) If you've been reading this topic for a while then you've probably seen my other posts. Here's an update on my situation. I've only been getting between 1-3Mb for weeks now, apart from one 24 hour period where it was 6-7Mb (shame it didn't last). I got board trying to get through to custoerm services so I thought I'd give Tech Support a call for a laugh. After getting past the "have you tried rebooting your pc" and router question (I don't have one). The chap in India said that it's a problem between my STB and PC bacause the STB is definately receiving at 5Mb, the signal must be losing power somewhere. After a number of other test he said he would chaneg my IP address and put me on another sever (L1 whatever that means). If that didn't work then he'd arrange for the STB to be replaced becuase it must be faulty. So, PC turned off and plug pulled out the STB, then waited the half hour he said. I then rebooted everything, disabled then enabled the LAN and then expected to have to re-register my PC on the NTL netwoek like the chap said. However, no re-regestering was needed and my IP address didn't change. So, called tech support again and explained this to a lady. She went though a couple of things then asked me to hold on a moment. Whilst I was waiting I decided to try a couple of speed test quickly (the one on this board and the one at irishisptest.com). To my suprise I'm now getting speeds of 5-7Mb quite consistently. I advised this to the lady and she said it's not possible on a Samsung STB. After doing the two test again half a dozen times I still got the same results. She said this was fantastic speeds for a STB at which point I said I'll leave things alone and see how it goes. So, biting your tongue when speaking to Tech Support can actually help if you give them a chance. As for my speeds, I've experienced the improvement once before and it didn't last!!! ---------- Post added at 17:10 ---------- Previous post was at 17:02 ---------- Sorry, I meant to post this with the above post but forgot. Tue, 24 Jan 2006 17:08:01 UTC 1st 512K took 593 ms = 863.4 KB/sec, approx 6562 Kbps, 6.4 Mbps 2nd 512K took 531 ms = 964.2 KB/sec, approx 7328 Kbps, 7.2 Mbps 3rd 512K took 2108 ms = 242.9 KB/sec, approx 1846 Kbps, 1.8 Mbps 4th 512K took 641 ms = 798.8 KB/sec, approx 6071 Kbps, 5.9 Mbps Overall Average Speed = approx 5452 Kbps, 5.33** Mbps Can anyone explain to me why there's always one ot two slow results out of the 4?